Multirotorparts.nl

[MK1G4V]

So since my trusty uk supplier of parts and the Awesome most handsome pro pilot guy from multirotorbits.co.uk  Was out of stock on the naze (can I get a free battery strap In toms order for the plug)

I had to resort to ordering one from Multirotorparts.nl As Dave has had speedy 2 day delivery from them in the past and some of you guys might have also dealt with them. I ordered a full naze first thing Wednesday morning and paid a 10 pound charge to have it delivered.

Since then I haven't had any delivery, but more to the point I haven't even received as much as a conformation email on my purchase :0
I contacted them on Friday for an update and possibly a tracking number and again on Saturday morning.. Not a single reply?

Is that not a teeeny bit strange? Do you guys get confirmation emails from them? Receipts and or tracking numbers? If It don't come In tomorrow post and I don't receive an email I will start to think I may have been shafted for want of a better word.

Dave you have some motors on return to them right.. When was the last time you heard from them mate?

[MrBen]

Sounds like you have been spoilt by the excellent service of others and are now expecting that from everyone Im sure you will get some contact by end of play monday!

[MK1G4V]

You may have a point there mate. A confirmation email would have been nice and a little more reassuring than the sound of the gentle breeze that whistles through my email inbox.

They are over the water there In NL so I can understand a little wait on the delivery. Just Its one of the only times I haven't received confirmation of a purchase within mins let alone days. I mean that multirotorbits.co.uk Guy Sends me an email within mins and even drops me a little "Thanks got that I shall post ASAP" He's So awesome!
Did I earn a battery strap yet?

   
Well lets hope I receive something tomoz or in the coming few days. Even RadioC has restocked them since.

[MK1G4V]

[MrBen]

LOL yes I will send you some velcro!

[MK1G4V]

LOL yes I will send you some velcro!

WOOT!!!

[xxpitt]

mate that blows, i had confirmation with in minutes or pressing buy, but now that u mention they have gone a little quiet about my motors. i only sent them friday though, last time i heard from them was wednesday.

when i complained about a motor they replied the next morning also, have to say i had good service from them, but maybe they are not consistant

[MK1G4V]

Well ill just have to sit tight and see what the next few days holds. Just the email thing or lack there of made me a bit panicky.

[bionic24]

Hi, we briefly changed from shipping forwarder which caused the tracking emails not being send out automatically.

Reading your post makes us realize how important the order confirmation and tracking emails are to our customers. We will do our best on improving this process and replying to customer emails sooner. Sorry for the inconvenience.

Kind regards,
Menno
www.multirotorparts.nl

[MK1G4V]

Hi, we briefly changed from shipping forwarder which caused the tracking emails not being send out automatically.

Reading your post makes us realize how important the order confirmation and tracking emails are to our customers. We will do our best on improving this process and replying to customer emails sooner. Sorry for the inconvenience.

Kind regards,
Menno
www.multirotorparts.nl

Hi welcome!

I forgot to update this thread I did receive My order some days later.
Confirmation emails and tracking numbers aside, All In all great service!  Cheers!

[xxpitt]

yeah had great service replacing 2 motors. the day tracking said motors had arrived they shipped new motors out, also they refunded my postage the next day without me even showing a receipt. a hole £8.50 even though it only cost me £8.40. motors again arrived in 2 or 3 days can't remember